General Enquiries

What is Grab on FRx?
Experience the all new Grab on Frasers Experience (FRx) as we bring you GrabFood’s seamless food ordering service with over 900 F&B merchants to select from, along with over 150 merchants on GrabMart for a quick fix of your daily necessities and specialty products at the Malls of Frasers Property.

Want to make an order? Ensure you have the latest FRx and Grab app installed and look out for exclusive deals and promo codes available only for FRx members.
Which locations are included under the Malls of Frasers Property via Grab on FRx?
The locations are Causeway Point, Century Square, Eastpoint Mall, Hougang Mall, Northpoint City, Robertson Walk, Tampines 1, The Centrepoint, Tiong Bahru Plaza, Valley Point, Waterway Point and White Sands.
I want to know what are the ongoing promotions available via Grab on FRx, where can I find out more?
Discover and stay updated on the latest promotions here.
What fulfilment options are there via Grab on FRx?
Delivery and self pick-up options are available, depending on the services offered by the store on GrabFood and/or GrabMart.
I am not able to find a particular store under the Malls of Frasers Property in GrabFood and/or GrabMart via Grab on FRx. Does this mean it is unavailable?
Stores available to you on GrabFood and/or GrabMart via Grab on FRx are dependent on your location. If you are not able to find a store, it might mean that you are located too far away and the store is unable to deliver to you. Do explore the other fantastic options that are available to you.
What benefits do I get as a FRx member ordering via Grab on FRx?
Exclusive collaborations with GrabFood and/or GrabMart may be available for FRx members. Stay informed of the latest ongoing campaigns and offers here.
Do I earn FRx Points from orders made via Grab on FRx?
No, you will not earn FRx Points from GrabFood and GrabMart orders made via Grab on FRx.
Can I earn GrabPoints and GrabRewards for orders made via Grab on FRx?
Yes, you will earn GrabPoints and GrabRewards when you make an order via Grab on FRx, subject to Grab’s terms and conditions.
Will I be able to earn FRx Points or FRx Gift Cards when I order via Grab on FRx?
No, FRx points and/or FRx Gift Cards will not be awarded for GrabFood and GrabMart orders placed via Grab on FRx.
Can I use my FRx Gift Cards to get a discount off an order placed via Grab on FRx?
No, FRx Gift Cards cannot be used to offset the purchase amount of your GrabFood and/or GrabMart orders via Grab on FRx. You may however choose to utilise your Grab points, if any and if applicable, to offset your order amount.
Do I enjoy the full suite of Grab services if I access via Grab on FRx?
Upon redirection, you will have access to the complete range of Grab services. However, do note that certain GrabFood and/or GrabMart promotions may be applicable only to merchants from the Malls of Frasers Property.

Please refer to the respective promotion's terms and conditions for more details.
I am having issues with the Grab on FRx feature on the app. What should I do?
On the FRx app, click on ‘FRx FAQ & Help’ and select ‘Contact Support’ to submit a Help Ticket. The technical support team will be in touch with you.

Alternatively, drop us an email at for assistance.


Can I place orders from multiple stores and check out all at once with Grab on FRx?
Mix & Match from stores within the same mall is only available for GrabFood via Grab on FRx. To do so, tap on GrabFood via Grab on FRx. You will be redirected to the respective page reflecting a list of all the Frasers Property merchants near you will be reflected. Scroll down to locate ‘Mall name - Mix & Match’ to add orders.

Do place mix & match orders in advance to allow for preparation and collection time.

Can I make a GrabFood/GrabMart pre-order via Grab on FRx?
Both instant and scheduled deliveries are available for GrabFood and GrabMart. To pre-order, simply select ‘Schedule Delivery’ under the ‘Delivery options’ section and choose your preferred time slot. Do remember to check that the correct time is selected before checking out.
How do I know that my order has been accepted?
You will receive an in-app notification from Grab app that the store has accepted your order.
What if there’s a problem with my order?
You may request for help from the following Grab channels:

GrabFood’s Help Centre
GrabMart’s Help Centre


How can I make payment for GrabFood/GrabMart orders via Grab on FRx?
A variety of payment methods such as Debit/Credit Cards and GrabPay are accepted via Grab on FRx. Do refer to GrabFood’s payment methods and GrabMart’s payment methods for more information. During promotional periods, specific payment methods may offer additional benefits, please refer to the promotion’s terms and conditions.


What is the minimum spending amount required for delivery?
The minimum order amount is determined by each store and indicated in the store listing. For orders less than the minimum amount, a small order fee may apply.
Is delivery free if I order via Grab on FRx?
Delivery fees are calculated based on distance between the pick-up and drop-off locations and are indicated in the store listing.
How long will I have to wait for delivery?
Estimated delivery times are shown on individual store listings and product pages. Do expect some delays during peak periods and/or poor weather conditions.
What if my delivery rider did not arrive?
Grab will be able to assist with your enquiry.

Report a GrabFood issue here.
Report a GrabMart issue here.