1. What benefits do I enjoy as a Frasers Experience member?
  • Earn FRx Points at participating retailers across our malls. That's more than 2,000 retailers (including supermarkets) to choose from.

FRx Points can be earned by having your FRx QR Code scanned at participating retailers when paying in-store. FRx Points will be awarded instantly and an in-app notification will be sent to inform you if you qualify for additional rewards.



FRx Points are issued from 01 October of the current year to 30 September of the following year.
Non-supermarket purchases:
$10 = 10 FRx Points
Supermarket purchases:
$10 = 2 FRx Points
(Each member can earn a maximum of 500 FRx Points and up to 500 bonus points daily)


Example:
Day Purchases Total Spending FRx Points Earned
Day 1 Shopping at Watsons $120 120 Points
Day 1 Shopping at Cold Storage $250 50 Points
Day 2 Dining at Swensen's $115 110 Points
Day 2 Shopping at Charles & Keith $250 250 Points
Day 3 Shopping at Harvey Norman $510 500 Points
Day 3 Dining at Ichiban $ 50 0 Points
Total   $1,295 1,030 Points

A minimum transaction value of $10 nett (after deduction of discounts, and/or discount vouchers and/or non-Frasers Property rewards points) from a participating retailer is required to qualify for FRx Points. Each member can earn a maximum of 500 FRx Points and up to 500 bonus points daily.

  • Earn FRx Gift Cards anytime, anywhere
Convert your FRx Points to FRx Gift Cards whenever you receive an in-app notification. All FRx Gift Cards will be instantly loaded to your e-wallet in the FRx app.

FRx member: Every 500 FRx Points = $2.50 rebate value in FRx Gift Cards
FRx Elite member: Every 500 FRx Points = $5 rebate value in FRx Gift Cards


  • Earn Bonus FRx Points
Enjoy double points during your Birthday month or check in-app notifications for other seasonal bonus point promotions. Should you not have updated your profile to include your date of birth, please do so at Customer Service Counter or via the FRx App to enjoy this benefit.

(Each member can earn a maximum of 500 FRx Points and up to 500 bonus points daily.)

  • Redeem FRx Points and Shop for Free

You will receive an in-app notification whenever you obtain a minimum of 500 FRx Points. You can redeem these FRx Points for FRx Gift Cards anytime from 1 October of the current year to 31 December of the following year, through the FRx app or the Customer Service Counter of any participating Malls of Frasers Property.



To use the FRx Gift Cards, simply present your FRx QR Code to be scanned at participating retailers at the Malls of Frasers Property to offset full or partial payment of your purchases.  

  • Redeem Free Gift with Purchase (GWP)
Look out for our exclusive gifts offered during seasonal mall promotions. Simply shop and have your FRx QR Code scanned at participating retailers to earn FRx Points and clock your transactions. Once you meet the minimum spend requirements, you will receive an in-app notification alerting you to collect your GWP from Customer Service.

Simply scan your FRx QR Code at the Customer Service and make your redemption selection via the self-help tablets.

  • Redeem FRx Points for FRx Carpark$
You can redeem FRx Carpark$ via your FRx app using your FRx Points (10 FRx Points = $0.05 FRx Carpark$) at selected malls, limited to a maximum of $5 FRx Carpark$ redemption daily.

Applicable to these Malls of Frasers Property: Causeway Point, Century Square, Changi City Point, Hougang Mall, Northpoint City, Tampines 1, The Centrepoint, Tiong Bahru Plaza, Waterway Point and White Sands.

Simply access your FRx Carpark$ from your e-wallet on the FRx app, key in and save your IU number and Car Plate number (optional), before selecting/entering your FRx Carpark$ top up amount to redeem FRx Carpark$ with FRx Points. Members will receive a confirmation message on the FRx Carpark$ to be redeemed - tap “Proceed” and the redeemed FRx Carpark$ will be reflected in your e-wallet after the top-up.
  • Year Round Free Weekday Parking

Qualify for 1 hour or 2 hours of complimentary weekday parking from Monday to Friday, including Public Holidays. Meet the individual mall’s minimum spending requirements and scan your FRx QR Code at participating retailers. To collect your parking coupon, proceed to Customer Service and scan your FRx QR Code.

Minimum spend to qualify for 1 hour free parking is as follows:

  • $10 (in a single transaction) - Robertson Walk

Minimum spend to qualify for 2 hours free parking is as follows:

  • $20 (in a maximum of 2 transactions with minimum spend of $10 per transaction) - Valley Point.

(Redemption is limited to the first 50 members at all malls except for Eastpoint Mall.)

(All shoppers visiting Eastpoint Mall will enjoy 1 hour of free weekday parking between 12pm and 2pm, except during Public Holidays. No minimum spend is required.)  

2. How do I earn FRx Points?
  • Have your FRx QR Code scanned by participating retailers during payment to earn FRx Points, except for supermarket purchases. Each transaction must be a minimum of $10 nett (after deduction of discounts, and/or discount vouchers and/or non-Frasers Property rewards points) to qualify for point earning. 
  • Point awarding for supermarket purchases from Cold Storage will be processed solely at the respective mall's Customer Service Counter. Point awarding for purchases from FairPrice stores will be processed at participating FairPrice Customer Service Counter.
  • FRx Points can be earned for purchases at FairPrice stores by presenting your same-day FairPrice store receipt(s) and scanning your FRx QR Code at FairPrice Customer Service Counter located within the Malls of Frasers Property. Except for Hougang Mall and White Sands, please approach the respective mall's Customer Service Counter for assistance with the awarding of FRx Points.
  • Points will be awarded instantly and an in-app notification will be sent to inform you if you qualify for added rewards such as gifts-with-purchase (GWPs).
  • To view a history of your transactions, visit the FRx app and select e-wallet in the menu page.
3. Where can I find the QR code?
  • Log on to your FRx mobile app, select the QR code icon on the top right corner of your screen.
4. How many FRx Points can I earn in a day?
  • Each member can earn a maximum of 500 FRx Points and up to 500 bonus points daily, regardless of total spend value within the redemption year.
5. Will I get to use my FRx Points and FRx Gift Cards immediately?
  • You can pay with your FRx Gift Cards and earn FRx Points instantly when you have your FRx QR Code scanned by a participating retailer as part of the payment process. An in app notification will be sent whenever points are credited to your account.
  • FRx Points can be redeemed any time from 01 October of the current year to 31 December of the following year. Balance unredeemed points will be forfeited.
6. How can I view my account details?
  • You may view your account balance by logging in to your account on the FRx app and selecting e-wallet from the main menu.