Say hi to the refreshed FRx app from 14 Nov 2022!
Frasers Property presents the ALL-NEW Frasers Experience (FRx) app with NEW user-friendly experience, improved navigation, a refreshed look, and intuitive features you’ll love!
Shop your favourite brands on Frasers eStore, order must-eats on Frasers Makan Master, send loved ones FRx Gift Cards, enjoy partner perks and unlock a bounty of rewards all at the same time.
Easy, convenient and on-the-go. It’s the all-in-one app that makes your everyday experiences so much more rewarding.
Simply scan your FRx QR code as you shop at over 2,000 stores across 12 Malls of Frasers Property, earn FRx Points with every transaction and redeem them for FRx Gift Cards, FRx Carpark$ or retailer eVouchers!
More Features You'll Love
We’ve designed the app with you in mind. Enjoy new widgets for easy navigation, quick access to your favourite marketplaces and more:
Widgets: Get to your favourite functions quickly and easily. Access FRx Gift Cards, Frasers eStore, Makan Master and Partner Rewards at your fingertips.
FRx e-wallet: Track your rewards at a glance. Manage FRx Points, FRx Gift Cards, Carpark$ and Retailer eVouchers on-the-go.
FRx Rewards Catalogue: Be spoilt for choice! Redeem from a wide range of shopping, dining and entertainment rewards across our malls.
FRx Gift Cards: Instant satisfaction. Buy or send your loved ones FRx Gift Cards in just a few clicks.
Frasers Makan Master: Eat the way you love to eat! Mix & match your favourite dishes, pre-order ahead of time, get it takeaway or delivered.
Frasers eStore: Shop your favourite brands from our malls - anytime, anywhere. From tech to wellness, bag great buys, exclusive rewards, plus FREE delivery, every time you shop.
Partner Rewards: Exclusive access to partner benefits and convenient conversion of partner rewards on-the-go from partners such as Grab, UOB Bank, OCBC Bank and more!
Please allow up to 24 hours from 14 Nov for the app to be available on both App Store and Google Play.
Update your app. It's easy.
ABOUT THE REFRESHED FRx APP
1. What is the improved version of the FRx app about?
To bring you a better user experience, the all-new FRx app provides improved features such as:
Marketplaces highlights on Home Screen
Quick Widgets highlighting key features of the FRx app – Frasers eStore, Frasers Makan Master, Buying Gift Cards, Partner Rewards (conversion of partner rewards into FRx Gift Cards, STACK & partners campaigns)
Detailed summary of FRx Points expiry dates
2. What will happen to the current FRx app?
The current version of the FRx app will not be accessible from 14 Nov onwards. Members will see a prompt message to download the all-new FRx app on iOS or update the all-new FRx app on Android.
DOWNLOADING / UPDATING THE REFRESHED FRx APP
3. I can’t find the app in the App Store / Google Play for downloading / updating of the all-new FRx app.
4. The app is not downloading. What should I do?
Please contact us at FRHelp@frasersproperty.com
and we will be glad to assist you. Please provide us with the following details: Phone model and OS version for troubleshooting.
5. How can I continue earning FRx Points without the all-new FRx app? The old FRx app is not working too.
Please write in to FRHelp@frasersproperty.com
or visit our Customer Service with your mobile device and proof of purchases for assistance.
6. What are the supported Android / iOS versions on the all-new FRx app?
Android: Version 8.1
iOS: Version 11
Please ensure that the mobile device you are using is updated to the latest updated software versions for the best user experience.
ABOUT MY FRx MEMBERSHIP ACCOUNT
7. What will happen to my FRx membership account after I have downloaded or updated the all-new FRx app?
You can continue to use your account and enjoy the benefits and rewards as long as you have downloaded or updated the all-new FRx app.
8. I don’t remember my password. What should I do?
Please tap on “Forget Password ?” to receive the One-time Password (OTP) and reset your password or contact us at FRHelp@frasersproperty.com
9. I don’t remember the email address or mobile number I used to log in to my FRx account. What should I do?
10. Will my FRx Points and FRx Gift Card disappear after I have downloaded or updated the all-new FRx app?
No, all members’ rewards will remain intact with the same expiry dates in their e-wallet and be available for use once you have successfully downloaded/updated the all-new FRx app.
11. What should I do if I noticed any discrepancy in my e-wallet?
12. What should I do if I face issues with the Partner Rewards feature on the all-new FRx app?