Thank You for Your Patience and We Look Forward to Serving You!
 

With the start of Phase 2, more of your favourite brands and restaurants will reopen for business. While we understand your excitement, we ask for the ongoing support of our community to maintain safe distancing and good personal hygiene.
 
We will continue to limit access via carparks and entrances to facilitate an orderly flow of traffic for your safety and convenience.
 
Please note that some stores may be operating on reduced hours until further notice. Before heading out, please visit the respective mall’s page by clicking on the links below. We also recommend contacting individual stores ahead of your visit to confirm their temporary operating hours.

 

Anchorpoint

Customer Service Counter operating hours: 11am-9pm

  • L1 Main Entrance

  • Carpark access: B2 Cargo Lift Lobby

Bedok Point

Customer Service Counter operating hours: 10.30am-9.30pm

  • L1 Main Entrance (near Starbucks)

  • Carpark access: B2 Service Lift

Causeway Point 

Customer Service Counter operating hours: 10.30am-9.30pm

  • L1 Main Entrance (beside Samsung)

  • L1 Entrance (beside taxi stand)

  • L1 Entrance (beside lift lobby)

  • Carpark access*: B1 travelator (from B2 and B3)

*Access to Level 2 to 6 Carparks will be closed.

Changi City Point

Customer Service Counter operating hours: 11am-9.30pm

  • L1 24 Hours Walkway (Near Hans)

  • L1 24 Hours Walkway (Near Tunglok)

  • L1 Side Entrance (Near to Cotton On)

  • L1 Oasis Entrance (Next to Jollibee)

  • B1 Downtown Line Entrance (Near Raffles Medical/Daiso)

  • Carpark access: B1  Carpark Entrance (Near Paper Rice)

Eastpoint Mall

Customer Service Counter operating hours: 11am-9.30pm

  • L1 Main Entrance

  • B1 Entrance (beside Zone X)

  • L5 Service Lift Entrance

  • Carpark access: B1 and L5

Northpoint City

Customer Service Counter operating hours: 10am-10pm

North Wing
 

  • L1 Entrance1 in between Encik Tan/Starbucks

  • L1 Entrance2 in between UOB/Xin Wang Hong Kong Cafe

  • B1 (Near GNC via B2 Escalator in between Venus Beauty/Kopitiam)

  • Carpark Access*: B3 Lift Lobby A, B3 Side Entrance to travelator

1Access will be closed from 1am to 5am, daily

2Access will be closed from 8.30pm to 8.30am daily

*Carpark access will be closed from 11pm to 7am, daily.


South Wing

  • L1 Entrance^ in between Tiger Sugar/Teafolia (Entry Only) 

  • L1 Entrance* in between Owndays/Heavenly Wang (Exit Only) 

  • L1 Entrance^ in between Heavenly Wang/Cheers

  • L2 Link Bridge# to Blk 925 Carpark 

  • B2 Underpass Pedestrian Link^ via Yishun MRT Station

  • Carpark Access: B1 Entrance in between Omoomo Food Concept/Malaysia Chiak

^Access will be closed from 1am to 5am, daily

*Access will be closed from 10.30pm to 8.30am, daily

#Access will be closed from 8.30pm to 8.30am, daily

The Centrepoint

Customer Service Counter operating hours: 10am-10pm

  • L1 Main Entrance

  • L1 Side Entrance (near taxi stand)

  • L1 Street Level (B2 to L6 accessible via Lifts)

  • L1 Entrance accessible to 51 Cuppage (7am to 7pm only)

  • Carpark access*: B2 entrance near travelator 

*Upper floors Carpark will be closed.

Waterway Point

Customer Service Counter operating hours: 11am-9.30pm

  • L1 Drop-off Point, West Wing (24 hours)

  • L1 East Wing (near Innisfree)* (9am to 10pm)

  • L1 West Wing (near H&M)

  • B2 The Cove (near Jeju Kitchen) (10am to 10pm)

  • Travelators between B2 & B2M (near Hair Club/Unity) (24 hours)

  • Carpark access via Level 1 Lobby B or travelators at B2 to B2M. No access via Lobby A and Lobby C.

*Priority Queue available at this entrance. 

YewTee Point

Customer Service Counter operating hours: 9.30am-9.30pm

  • L1 Main Entrance

  • Carpark access: B1 (next to Koufu)

 

While We Continue To Serve You, We’re Taking Extra Precautions To Ensure Your Safety

A Safe Shopping Environment

To keep you safe, we will continue to conduct temperature checks at our malls’ entrances for all visitors and personnel working within the building. In an effort to reduce the risk of cross contamination, we have switched to automated entrances in our malls for a convenient and contactless entry. In addition to the above, alternate basins and urinals are clearly demarcated in washrooms, to ensure safe distancing is observed at all times.
Keeping Our Malls Clean

We’ve increased the frequency of cleaning and disinfecting of all common areas, and applied disinfectant coating on high-contact touch points and handrails. For enhanced safety, restrooms and lifts are fitted with photoplasma air and surface disinfecting units that operate during our malls’ opening hours. At the end of the day, autonomous UV-disinfecting robots are deployed to supplement existing manpower in eradicating viruses.
Go Contactless with the Frasers Experience (FRx) App

Skip the queues and minimise contact at retail, F&B outlets and Customer Service Counters with our FRx App. Pre-order and pay for your meals via Frasers Makan Master, purchase Frasers Digital Gift Cards (DGC) to offset your purchases, use your Frasers Points to redeem DGCs, and buy eVouchers for products and services directly from your smartphone. What’s more, reap the benefits of going digital when you shop using FrasersPay at participating retailers.
Working Together to Stop the Spread

For everyone’s well-being, don’t forget to: wear a mask, observe safe distancing, and check in and out with SafeEntry QR or NRIC. Should you require a mask, every Singapore resident can collect a free surgical mask dispensed via Razer’s vending machines.
Back